Dear Residents,
The privilege of being able to provide care and services to older people is an opportunity that I continually value. As the CEO of Peninsula Villages, I am proud to lead over 350 employees who are guided by our ICCARE values. The intent of these values is to always put our residents’ choices, needs and preferences front and centre as part of our pledge to provide high quality care and services.
In order to provide aged care services, all aged care organisations are required to be accredited by the Aged Care Quality and Safety Commission (ACQSC) every three years.
In February 2023, Peninsula Villages underwent a Site Audit by a team of five assessors who were here for five days. The Site Audit involves interviews with our residents, their loved ones, staff and management as well as reviewing our systems and processes.
We’re very pleased to announce that we have received the maximum term of three years reaccreditation, and in all areas of care and service provision that is measured by the ACQSC, we have been found to be compliant against best practice standards.
Peninsula Villages is committed to continuous improvement and over the next three years will continue to review our systems and processes, as well as your feedback to ensure we continue to provide a high quality service.
Kind regards
Chief Executive Officer
Colin Osborne