Our Values


  • I am actively open and transparent in my approach
  • I do what I say I will do
  • My appearance and dress are professional and reflects my respect for myself, our residents and clients
  • I always behave professionally and encourage others to do the same
  • I recognise the importance of trust and strive to gain the trust of others
  • I take pride in my department, contributing towards maintaining a clean and safe working environment that is litter-free
  • I will only utilise my position for the benefit of the organisation and our residents


  • I am a team player
  • I care about the safety and the well-being of others around me
  • I always aim to speak positively and constructively about Peninsula Village
  • I am proud to work at Peninsula Village and contribute to the communities in which we operate
  • I try not to impact on the well-being of others by saying “its not my job”
  • I always seek to enhance Peninsula Village’s reputation


  • I endeavour to care for and support others
  • I am sympathetic to the emotions and feelings of others
  • I try to build trust with others
  • I show empathy and support to residents and their families at a time of vulnerability
  • I strive to address concerns with kindness and consideration
  • I do my best to make time for and listen to others


  • I accept that I have a personal responsibility for the reputation of Peninsula Village
  • I do my job to the best of my ability and accept that everything I do has an impact on the lives of others
  • I am responsible for my decisions and actions and don‘t blame others when things go wrong
  • I take an active interest in things being done at Peninsula Village
  • I am open and honest if I make a mistake, I regard this as an opportunity to learn
  • I actively listen and communicate honestly with others
  • I am accountable for the skills required for my position and undertake appropriate training to maintain these competencies
  • I do my best to take action to improve things that are not right and challenge those whose behaviour is not representative of our values
  • I have an understanding of the impact on others when my behaviours are not in accordance with Peninsula Village values


  • I treat others as I would wish to be treated
  • I value and accept others differences
  • I treat others with sensitivity and dignity
  • I always try to challenge those who bully, intimidate, undermine or blame others
  • I preserve the privacy and confidentially of all
  • Any information I convey about others and Peninsula Village is factual and relevant to my role
  • I do my best to acknowledge all with eye contact and a greeting
  • If visitors need directions or assistance, I will help wherever I can and if feasible I will take them to their destination


  • I always strive to have a positive attitude and do my best
  • I willingly share my ideas and knowledge with others
  • I take pride in all that I do
  • I encourage others to also achieve their full potential
  • I always endeavour to do things right the first time
  • I strive towards maintaining the highest standards of safety for residents, employees and visitors in my work environment