Our Values
Integrity
- I am actively open and transparent in my approach
- I do what I say I will do
- My appearance and dress are professional and reflects my respect for myself, our residents and clients
- I always behave professionally and encourage others to do the same
- I recognise the importance of trust and strive to gain the trust of others
- I take pride in my department, contributing towards maintaining a clean and safe working environment that is litter-free
- I will only utilise my position for the benefit of the organisation and our residents
Community
- I am a team player
- I care about the safety and the well-being of others around me
- I always aim to speak positively and constructively about Peninsula Village
- I am proud to work at Peninsula Village and contribute to the communities in which we operate
- I try not to impact on the well-being of others by saying “its not my job”
- I always seek to enhance Peninsula Village’s reputation
Compassion
- I endeavour to care for and support others
- I am sympathetic to the emotions and feelings of others
- I try to build trust with others
- I show empathy and support to residents and their families at a time of vulnerability
- I strive to address concerns with kindness and consideration
- I do my best to make time for and listen to others
Accountability
- I accept that I have a personal responsibility for the reputation of Peninsula Village
- I do my job to the best of my ability and accept that everything I do has an impact on the lives of others
- I am responsible for my decisions and actions and don‘t blame others when things go wrong
- I take an active interest in things being done at Peninsula Village
- I am open and honest if I make a mistake, I regard this as an opportunity to learn
- I actively listen and communicate honestly with others
- I am accountable for the skills required for my position and undertake appropriate training to maintain these competencies
- I do my best to take action to improve things that are not right and challenge those whose behaviour is not representative of our values
- I have an understanding of the impact on others when my behaviours are not in accordance with Peninsula Village values
Respect
- I treat others as I would wish to be treated
- I value and accept others differences
- I treat others with sensitivity and dignity
- I always try to challenge those who bully, intimidate, undermine or blame others
- I preserve the privacy and confidentially of all
- Any information I convey about others and Peninsula Village is factual and relevant to my role
- I do my best to acknowledge all with eye contact and a greeting
- If visitors need directions or assistance, I will help wherever I can and if feasible I will take them to their destination
Excellence
- I always strive to have a positive attitude and do my best
- I willingly share my ideas and knowledge with others
- I take pride in all that I do
- I encourage others to also achieve their full potential
- I always endeavour to do things right the first time
- I strive towards maintaining the highest standards of safety for residents, employees and visitors in my work environment