As a community, not-for-profit organisation, Peninsula Villages is proud to be a member of several affiliate programs and associations which assist in delivering what is best for our residents, staff and community.

Retirement Living Code of Conduct

Peninsula Villages is proud to be a signatory to the Retirement Living Code of Conduct.  The Retirement Living Code of Conduct developed and supported by ACCPA and the Retirement Living Council helps operators to provide a trustworthy and high-quality service for those living in, and considering moving to, a retirement community.

The Code is focused on the wellbeing of residents, fairness in marketing and sales practices, maintaining good relationships with residents and stakeholders including transparent processes when residents move out. It includes mechanisms to improve the handling of complaints and disputes in a way that complements existing dispute resolution processes.

Signatories to the Code share a vision to promote and protect the independence, privacy, dignity, happiness, safety and security of older people through the provision of specialised, quality, fit-for-purpose housing, with tailored support services, within a community environment.

The Code is intended to co-exist with applicable legislation.  Peninsula Villages’ legal obligations are not replaced or restricted by the Code.

Feedback Policy

Peninsula Villages’ feedback policy enables consumers, their families and representatives, visitors, staff and volunteers to provide feedback or raise a complaint about any aspect of our service, the care we provide or the operation of our facilities.

Aged Care Quality and Safety Commission (ACQSC) Accreditation

In February 2023, Peninsula Villages received the maximum term of three years re-accreditation, and in all areas of care and service provision that is measured by the ACQSC, we have been found to be compliant against best practice standards.

Peninsula Villages is committed to continuous improvement and over the next three years will continue to review our systems and processes, as well as your feedback to ensure we continue to provide a high quality service.

My Aged Care

My Aged Care has been established by the Australian Government to help you navigate the aged care system. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.

My Aged Care can help you find information about the services you need and what you need to do to receive them.

Residential aged care is for older people who, for a variety of reasons, can no longer live at home. Australia’s aged care system aims to ensure that all older people receive support and quality care when they need it. Living or staying in an aged care home is all about making sure that you receive the care that you need, whether you just need help with day- to-day tasks, assistance with personal care or 24-hour nursing support.

Peninsula Villages is an approved Australian Government aged care facility and support provider.

How much you could be asked to pay towards your accommodation costs will depend on your financial situation. You may be asked to pay only part of or no accommodation costs.

Before moving into our facility, the Australian Government will conduct an assessment of your income and assets. They will then advise what you will be asked to pay towards your accommodation costs, and if so how much.
If you are required to pay for your accommodation, you will now have greater choice in how you pay.

You can use a:

  • lump-sum payment, called a ‘refundable accommodation deposit’ (RAD)
  • regular rental-type payment called a ‘daily accommodation payment’ (DAP), or
  • a combination of both.

For a summary of the current My Aged Care costs for Peninsula Villages’ three aged care facilities – Don Leggett House, Pam Palmer House and Pozieres House, click here.

For more information about My Aged Care click here to visit the My Aged Care website.